INPEX-93, Speedpost Letter and Arrows Encircling Globe

Speedpost Letter

Technical Data

Stamp Set INPEX '93 National Stamp Exhibition
Date of Issue December 25, 1993
Denomination Rs. 1
Quantity 1000000
Perforation comb 13½ x 13
Printer Security Printing Press, Nashik
Watermark No Watermark
Colors Multicolor
Catalog Codes

Michel IN 1410

Stamp Number IN 1469

Yvert et Tellier IN 1208

Stanley Gibbons IN 1560

Themes Arrows | Globes | Letters (Mail) | Philatelic Exhibitions | Philately | Postal Services |

Speed Post: India’s Premier Express Mail Service

Overview:

  • Introduction: Speed Post, launched by the Department of Posts on 1st August 1986, is India’s high-speed, guaranteed mail delivery service.
  • Customer Need: The service meets the commercial and industrial demand for timely delivery of documents, samples, and specimens.

Growth and Network Development:

  • Market Leader: Speed Post has become the leader in the domestic sector, witnessing significant growth in network, traffic, and revenue.
  • Services Offered:
  • Inland and International Speed Post Service: Connects various cities and towns within India and internationally.
  • Inland Speed Post Money Order Service.

National and Personalized Services:

  • National Network: Connects 62 important centers with six extension counters.
  • Point-to-Point Service: Links 737 pairs of specific cities.
  • Contractual Services: Provides service to any place in India, including remote villages, under personalized contracts for regular customers.

Operational Excellence:

  • Specialized Network: Operates with a distinct mail network, separate from ordinary post, ensuring speedier and guaranteed delivery.
  • Trained Officials: Managed by specially selected and trained staff, with performance monitored by defined parameters.
  • Documentation and Tracking: Every article and bag is documented, tracked, and traced at each stage to ensure prompt sorting, transmission, and delivery.

Customer Service Enhancements:

  • Free Pickup Services: For regular users.
  • Round-the-Clock Service: Available at selected booking centers.
  • Book Now, Pay Later: Scheme for regular users.
  • Self-Booking Facilities: For bulk customers to eliminate delay and queuing at booking counters.

Quality Control and Customer Support:

  • Minimized Delays: Strict quality control measures keep delays to an inescapable minimum.
  • Customer Service Wing: Each Speed Post center has a dedicated wing for processing inquiries and grievances, supported by a well-designed MIS.
  • Accessible Support: Customer service at the four metros is easily reachable via fax and telex.

Marketing and Continuous Improvement:

  • Market Surveys: Regular surveys assess customer needs and service quality, allowing for service redesign and the introduction of value-added services.
  • Growth Metrics: In its seven years, Speed Post traffic has grown more than six times, and revenue has increased more than nine times.

INPEX-93 Commemoration:

  • Special Postage Stamp: To mark the 8th National Exhibition (INPEX-93), the Department of Posts issued a special postage stamp depicting the speed, range, and nature of the Speed Post service.
  • FDC Design: Features the ‘magic carpet’ of Speed Post flying over India, symbolizing the service’s reach and reliability.

Design Credits:

  • Stamp & FDC: Designed by Shri C. R. Pakrashi.
  • Cancellation: Designed by Smt. Alka Sharma, based on the logo of INPEX-93.

Speed Post has successfully catered to the evolving needs of India’s commercial and industrial sectors, establishing itself as a reliable and efficient mail delivery service.